Refund policy

Returns & Exchange Policy

At Aanchal Jaipur, we strive to ensure you love every purchase. If you are not entirely satisfied, we offer returns and exchanges under the following terms and conditions.

1. Timeline for Requests

All return or exchange requests must be initiated within 3 days of the delivery date. Requests made after this period will not be eligible for return or exchange.

2. Proof of Claim

To protect both our customers and our brand against transit damage or fulfillment errors, an unboxing video is mandatory.

  • A clear, uninterrupted unboxing video along with relevant photographs must be shared for any claim regarding damaged, defective, missing, or incorrect products.

  • Claims submitted without a valid unboxing video will not be accepted.

3. Exchange for Size Issues or Change of Mind

If you wish to exchange a product due to size issues, a change of mind, or because you did not like the product:

  • The item must be unused, unwashed, and in its original condition with all tags and packaging intact.

  • A nominal ₹99 pickup, shipping, and handling fee will be applicable for processing the exchange.

4. Returns & Refund Policy

If you wish to return a product because you do not like it or have changed your mind:

  • We do not offer refunds to the original payment method (Bank Account, UPI, Card, Wallet, etc.).

  • Eligible returns will be issued as Store Credit or a Gift Card, which can be redeemed on any future purchase at Aanchal Jaipur.

5. Order Cancellation & Refunds

  • Kindly note that we do not offer refunds once an order has been placed.

  • Once an order has been processed or fulfilled, it cannot be cancelled or refunded.

  • Any cancellation request received before processing will be reviewed at our sole discretion.

6. Pre-Booking Orders

Some products may be available on a pre-booking basis.

  • Such orders may require 4–5 working days (or more during peak seasons) for fulfillment before dispatch.

  • By placing a pre-booking order, you acknowledge and accept this additional processing time.

7. Refunds in Exceptional Cases

Although refunds are generally not part of our policy, they may be approved in exceptional circumstances at the sole discretion of Aanchal Jaipur.

In such cases:

  • Shipping and handling charges incurred for the order will be deducted from the refund amount. The deduction may vary depending on the order and shipping costs.

  • Any applicable payment gateway or other non-recoverable charges, if any, may also be deducted where applicable.

8. Quality Check & Refund Processing

For every approved return, exchange, or exceptional refund:

  • The product must first be delivered back to our warehouse.

  • Our Quality Control team will inspect the returned article.

  • Only after the product successfully passes the quality inspection will the exchange, store credit, or approved refund be processed.

  • The processing time is generally 5–7 business days after successful quality verification.

9. How to Initiate a Return or Exchange

Please contact our customer support team with your order details and the required proof.

Email: aanchaljaipurofficial@gmail.com

WhatsApp / Call: +91 9119318533 | +91 8955712123

Important Notes

  • Store Credit or Gift Cards issued against returns are non-transferable and cannot be exchanged for cash.

  • Products returned in used, washed, damaged, altered, or incomplete condition may not qualify for an exchange, store credit, or refund.

  • Aanchal Jaipur reserves the right to accept or reject any return, exchange, or refund request after evaluating the product and supporting evidence.

     Rakhi Sale 2026 – Terms & Conditions

    • Sale orders are eligible for exchange only within 2 days of delivery.
    • No pickup service is available for sale orders. Customers must self-dispatch the product.
    • Unboxing video is mandatory for any damage or defect claims.
    • Orders will be processed as per our standard dispatch timeline.
    • Products already on sale are not eligible for additional Rakhi Sale discounts.

    📞 Support
    WhatsApp/Call: +91 99280 33533 | +91 8955712123
    📧 aanchaljaipurofficial@gmail.com